1st Generation Apple Problems

Apple has built its business with the user in mind, because they are so small that each and every loyal customer its necessary to help keep them alive right? Think again, there are plenty of problems that Apple just ignores, even if it caused the problem through software. A specific example has to do with Superdrives in first generation Macbook/Macbook Pros, and the firmware that they are running. A lot of these owners received firmware 2.1 through Apple's software update, installed and it 'poof' their drives are either essentialy useless (only read 1/50 discs - commercial pressed) or OS X fails to recognize the drive all together anymore. Apple recognized that this update that was supposed to increase the the types of discs readable by the drive was busted, and removed it from the update cycle, and even if you go to their website searching through their various available updates, there is no 2.1 for Matshita drive anymore. If you call their technical support though, you get the run around and simply told to reset the "P-RAM" which is an outdated term for their Intel platform (and obviously doesn't help the situation as it is firmware), and if you tell them that Firmware 2.1 broke your drive, they simply tell you to take to an authorized repair facility (thank you scripted phone calls).
In addition to software issues, the first model of the regular Macbook (white) had all kinds of case issues, some recognized and replaced, others not dealt with. Discoloration (yellow) was found with the very first batch of the laptops, and was promptly replaced by Apple when enough people complained about it. But even with the "fixed" models of first generation, there was a vulnerability with the case to where it cracked off a strip of plastic along the edge of the casing where the magnetic connects are located. While this problem has been found on almost every 1st gen Macbook I have come across, there seems to be no official way to get it fixed by Apple. If you looked at the California based firms past products, their standard of quality appeared to be much higher, but with the pressure to be competitive in relation to finance and getting the bottom line down, they appear to be cutting corners in areas they used to never even think about doing. Condensation problems with their new iMac, freezing graphics, various ipod issues (screen, menu system etc.) that all sum up to a sub-par level of quality assurance for such a pricey and idolized product line.